Shipping policy
Shipping Policy
Last updated: 20 July 2026
Thank you for shopping with LIFT ONYX Global. All orders are packed and shipped from our fulfilment location in Malaysia.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During major launches, restocks, sales campaigns or peak periods, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Preorder products will be shipped according to the estimated dispatch period stated on the relevant product page. When an order contains both ready-stock and preorder products, the entire order may be shipped together once all products are available.
Shipping Rates and Estimated Delivery
Shipping rates are calculated in USD and displayed at checkout.
| Destination | Shipping fee | Estimated delivery |
|---|---|---|
| West Malaysia | US$2.00 | 1–2 business days |
| East Malaysia | US$2.95 | 1–2 business days |
| Singapore | US$3.00 | 1–2 business days |
| Hong Kong, Japan and Macao | US$8.90 | 3–5 business days |
| Australia and New Zealand | US$14.90 | 3–5 business days |
| United Kingdom | US$15.90 | 5–8 business days |
| United States | US$15.90 | 5–8 business days |
| United Arab Emirates and Saudi Arabia | US$18.00 | 5–8 business days |
| Selected European countries | US$19.90 | 5–8 business days |
Free shipping is available for orders of US$75 and above to the destinations listed above.
Estimated delivery times begin after an order has been processed and handed over to the courier. They are estimates rather than guaranteed delivery dates.
Tracking Your Order
Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.
Tracking information may take up to 48 hours to update after the courier collects your parcel.
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. LIFT ONYX does not control these charges and cannot confirm their amount in advance.
Orders rejected because of unpaid customs charges may only be refunded after the parcel is returned to us. Any original shipping fees, return shipping costs, customs charges or handling fees incurred may be deducted from the refund.
Delivery Delays
Delivery may be delayed due to customs clearance, public holidays, severe weather, courier disruptions, remote delivery locations or other circumstances beyond our control.
LIFT ONYX is not responsible for courier or customs delays after an order has been dispatched, but our team will assist where reasonably possible.
Failed Delivery and Returned Parcels
Customers are responsible for monitoring their tracking information and arranging redelivery or collection when required.
A parcel may be returned to us because of:
- An incomplete or incorrect address
- An unsuccessful delivery attempt
- Failure to collect the parcel
- Refusal to pay applicable customs charges
- Refusal of the delivery
If the parcel is returned to us, the customer may need to pay an additional shipping fee before it can be sent again. Original shipping fees and return-to-sender charges are non-refundable.
Lost, Missing or Damaged Parcels
Please contact us promptly if your tracking shows that the parcel has been delivered but you have not received it.
For damaged parcels or missing items, contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the external packaging
- Photos of the shipping label
- Photos or videos showing the damaged product or missing contents
Please keep all packaging until the matter has been reviewed. Claims submitted without sufficient evidence may not be accepted.
Split Shipments
Orders containing multiple products may occasionally be delivered in separate parcels. When this happens, additional tracking information will be provided where available.
Contact Us
For shipping assistance, contact our customer support team through the contact details listed on the LIFT ONYX Global website. Please include your order number so that we can assist you more efficiently.